The purpose of this page is to offer some technical advice and information for visitors to the Dunblane Cathedral website.

Hints and Tips

  • Click on the Dunblane Cathedral logo at the top of every page to take you straight back to the home page.
  • At the bottom of every page you can find the website structure menu which can take you directly to your desired page.
  • Looking for something in particular? Use the Search menu to find what you need.
  • If you are on an iPad, the default view of our website will be the Mobile version, similar to that on a Smart Phone. See below in the Mobile Version section for more details.
  • Using the mobile version and want to move to the desktop version? Click on the black menu bar at the bottom of the page when you first open our site. 

Paper Documents and Forms

In order to make our documents e.g. Cathedral Magazine and forms as accessible as possible over as many technologies and devices as possible, we use the Adobe PDF format. You can then view the file on your device, or print it out if required.

Adobe's free PDF reader can be downloaded from their website at www.adobe.com.

Complete forms can be scanned and attached to some contacts on the Cathedral Contacts page if desired, or can be returned to the office at:

Dunblane Cathedral Office
The Cross
Dunblane
Perthshire
FK15 0AQ

Alternatively, many of the forms requiring signature are available electronically.

Electronic Forms

In some cases where we require signed forms to be returned to us we may provide electronic forms - these can be completed using the free programs from Adobe www.adobe.com. (There are free versions for iOS and Android as well, to allow completion on mobile phones or tablets.) This option allows you to set up (only required the first time) a digital signature unique to you which can then be used to digitally sign forms and send them electronically via email. This cuts down on the printing and scanning or posting required with normal PDFs, and is our preferred "green" approach to form completion. Here are some tips on how to successfully use them:

  • Download the PDF to your PC or tablet. Even if you can read and complete the document in your browser looking at the Dunblane Cathedral website, it will very probably not support the required digital signature.
  • Open the form with Adobe Acrobat Reader DC. This is available on all platforms. If you have an exisiting PDF reader, it must support form signing via digital certificates. NB the existing default PDF reader on iOS plaforms will NOT support a digital signature.
  • Fill in the details on the form, which includs creating or using the digital certificate for the form.
  • Save the completed form when prompted.
  • Ensure all fields are completed and click on the Complete button. If all fields are not entered, you will get an error message.
  • A dialog will open allowing you to choose the default mail application or enter a webmail client. If you are on Windows and the incorrect default mail application is shown, please follow the checks and actions below.
  • Your email and attached complete PDF should now be sent.
Mail Client issues with Windows
Your email client may be able to send and receive email messages directly, even though a MAPI or other error may occur when another program (such as CTI Navigator) attempts to transfer a message internally to it through Windows. 
 
The most common causes of a MAPI type error is that your email client isnot set as the default e-mail program in Windows, or your personal account is not set as the default account in your email, or some other email program in Windows is interfering with MAPI connections to your preferred email client. 
 
To set the default mail handler in Windows 10 or 8.1, right-click on Start > select Control Panel > Default Programs > Set your default programs > click on the appropriate email program in the list > select "Choose defaults for this program" > under MAPI, check "Send Mail"  and click Save > click on the appropriate email program in the list (again) > select “Set this program as default” > OK.  
 
To set the default mail handler in Windows 7 or Windows Vista, click Start > Default Programs > Set your default programs >click on the appropriate email program in the list > select "Choose defaults for this program" > under MAPI, check "Send Mail"  and click Save > click on the appropriate email program in the list (again) > select “Set this program as default” > OK.
 
If the correct email program is set as the default, configure Windows' "Program Access" to your default email program as follows: 
  • Windows 10 and 8.1: right-click Start > Control Panel > Default Programs
  • Windows 7 or Windows Vista: left-click the Start button > select Default Programs
  • Windows XP or 2000: click Start > Control Panel > Add or Remove Programs 
  • Select "Set Program Access and Computer Defaults" (in Windows XP or 2000 this is displayed in the left pane)
  • Select Custom and click the downward pointing chevron symbols on the right. This will open a list for setting default  configurations. 
  • Under "Choose a default e-mail program": 
    • select your preferred email program in the list and check "Enable access to this program"; or
    • if your default email program is open, select "Use my current e-mail program" 
  • Option: it is not normally necessary, but you also may uncheck "Enable access to this program" beside any email program listed that you do not to want to be the default (especially Office Outlook). Otherwise, just uninstall any email program you do not intend to use. Beware that un-checking "enable access" may disable shortcut access to the program (such as through the Start menu or desktop), or may prompt you to uninstall the program (especially Office Outlook).  
  • Click OK.

Website

The Dunblane Cathedral website is a "Software as a Service" (SaaS) model provided by ChurchDesk, a Danish company providing church management software across the globe. Dunblane Cathedral went live using the ChurchDesk product on 1st May 2016. In compliance with UK Data Protection law, (and GDPR, as we potentially hold details of European citizens, even post-Brexit), all data is stored within the EU, on T-System servers in Germany with full end to end encryption. If you are a church considering using the ChurchDesk product, or an exisiting user wondering how or why we have done something on the site, please don't hesitate to contact us if you so desire, using the Dunblane Cathedral IT Administrator form here.

We hope we have everything working correctly on the website, but if you come across a fault, please take a screen snapshot (if you can), explain what you were doing and send it to us on this link.

Mobile Version

If you access this website on a smart phone or tablet, the website recognises the device and provides the mobile version of the website, formatted for these devices. (You can verify this as the the word Mobile is underneath the Dunblane Cathedral text in the logo.) If you would prefer to see the standard Desktop Version website, at the bottom of the screen you will see a bar with the words "Go to the desktop version". Tap on this to see the full website version. If you want to return to the Mobile Version, at the bottom of the website page you will see the words "Go to the mobile version". Tap on this to return to the smart phone/tablet formatted version.

Comments or questions

If you have any questions, problems or comments on any of the technologies on the Dunblane Cathedral website, please contact the Dunblane Cathedral IT Administrator here.